Miscellaneous Information
Color disclaimer The color, grain, texture, privacy and light transparency of the shade materials may vary according to the inherent qualities of the natural materials used. We make every effort to present accurate photo images of our shade materials. However, technical limitations of presenting photos on a website may affect the color, texture, and light transparency shown in the images.
Note: Some patterns may not be suitable for our friends with chemical
sensitivities. Please see Chemical Sensitivities or contact us for additional details.
Returns and Exchanges Because our natural shades are hand-woven and custom-made to your specifications for your windows, our shades are not returnable for any reason other than manufacture defect or warranty repairs. Please see warranty below. Because orders are processed quickly, we can not allow cancellations.
Warranty For the life of the custom shade, we will repair without charge, any part of the shade manufactured by us which is defective in materials or workmanship. This warranty does not cover normal wear and tear, improper installation, or other instances that are out of our control. These warranties do not cover transport, removal, or installation charges which may occur as a result of defects in materials or workmanship. Please see Installation/Care.
Some Frequently Asked Questions
Q: Can I purchase shades online?
A: Yes. Please click on Order Form and fill in all the boxes. Once we receive your order, we will telephone you and go over all the details with you before forwarding the order to the manufacturer.
Q: Can I change or alter my order?
A: Quite simply, no. Once the order is placed it is immediately sent into production. This enables us to get your order to you as quickly as possible. We will gladly help you with the details to be sure your order is correct when submitting it.
Q: Is measuring and installing shades difficult?
A: No. Just follow our step-by-step instructions here: Measuring. As always, should questions or concerns arise we are just a phone call away.
Q: Why should I buy these instead of others?
A: Many other manufacturers use substances in their finishes that may not be safe for your health. Researchers are finding more and more additives and chemicals in common dyes, glues, or finishes that adversely affect our health and/or the environment. We offer shades that are hand-made from natural materials that can grow as quickly as they are consumed. There is nothing like the real thing! Please click on Why Earthshade and Chemically Sensitive for additional information.
Q: If I am not sure of color or texture on my computer what should I do?
A: Provided that your computer is set for optimal appearance, the colors and textures shown in the photos are exceptionally accurate. The natural grasses, reeds and bamboos are going to vary in their natural appearance. This is a quality inherent to the materials. Additionally, before any order goes into production a swatch will be sent to you for final approval.
Q: What should I do if my shades come damaged or I need warranty work?
A: As with any question or concern, please do not hesitate to contact us, and we will do our absolute best to satisfy your concerns.
Some Window Treatment Terms Defined
Privacy Rating
Low: Highly decorative, preserved view, reduced glare by day. Diffused, minimal privacy at night.
Med: Decorative compromised view. Screened diffused light. Reasonable privacy at night.
High: Functional, obscured view to virtual room darkening. Increased privacy by night.
Shading Value A pattern’s approximate percentage of effectiveness for reducing heat gain. The higher the value, the more effective the pattern is. Average conventional window treatment rating: 30-79%
Insulating R Value Approximate value of the pattern’s effectiveness for reducing heat loss—insulation. The higher the value, the more insulation the pattern provides. Average conventional treatment rating: R 2.0–3.9. Note: Values are subjective to the individual and may vary according to the inherent qualities of the materials.
Cord Lock The mechanism that acts as a brake, securing a shade at a desired height.
Head Rail The “frame” at the top of the shade that supports the shades, and houses the operating mechanism.
Inside Mount See Easy Measuring Instructions for description and pictures.
Mullion A vertical strip of wood that separates the panes of glass in a window.
Outside Mount See Easy Measuring Instructions for description and pictures.
Roman Shade A style of shade that, when raised, forms a series of softly tailored folds.
Roll-Up-Shade A style of shade that, when raised, accumulates on a “roll.” The roll ascends to the top of the shade.
Valance The finishing touch that runs across the top of a window or window treatment, often serving to mask the operating mechanisms.
